Legal Hub

Terms of Service

Rules governing your use of the TrueDeed platform.

Acceptable Use Policy

Conduct standards and prohibited activities on the platform.

Privacy Policy

How we collect, use, and protect your personal data under UK GDPR.

Cookie Policy

Details of cookies we use and how to manage your preferences.

GDPR Data Subject Rights

Your eight rights under UK GDPR and how to exercise them.

Data Processing Agreement

DPA terms for service providers operating on the platform.

Anti-Money Laundering Policy

Our AML obligations under the Money Laundering Regulations 2017.

Regulatory Information

Our company identity, regulatory bodies, redress routes, and anti-money-laundering controls.

Third-Party Services Disclosure

The processors that power TrueDeed and how we vet them.

Fee Transparency

Clear breakdown of platform fees, commissions, and payment terms.

Refund & Cancellation Policy

How refunds, cancellations, and your cooling-off rights work.

AI Transparency Notice

How we use artificial intelligence and automated decision-making.

Accessibility Statement

Our WCAG 2.1 AA compliance status and known limitations.

Complaints Procedure

How to raise a complaint and escalation options.

Disclaimer

Limitations on the advice and information we provide.

Review Policy

How reviews are moderated, verified, and managed on the platform.

Professional Standards

Conduct, ethics, and service-quality standards we expect on the platform.

Fair Housing Policy

Our commitment to equal access to housing and a discrimination-free service.