Refund & Cancellation Policy

Scope & Eligibility

This policy covers paid Britestate products: subscription plans and platform/listing fees. Charges levied by third parties you engage through the marketplace (for example, conveyancers or surveyors) are governed by that provider’s own terms. Our platform fees are described in our Fee Transparency page.

Cooling-Off Rights

Where you are a consumer, you may have a statutory right to cancel a new subscription within 14 days of purchase under the Consumer Contracts Regulations 2013. Where you ask us to begin a service within that period, we may retain a proportionate amount for the service already provided. [Confirm exact cooling-off treatment with legal before publication.]

Non-Refundable Items

The following are generally non-refundable once delivered or consumed:

• Completed one-off services (for example, a published premium listing that has run).
• Pay-as-you-go credits that have already been used.
• The portion of a subscription period already elapsed at the point of cancellation.

How to Request a Refund

1. 01

   Contact billing support

   Email support@britestate.co.uk from the address on your account, with your invoice or order reference.

2. 02

   Tell us what and why

   Describe the charge and the reason for the refund so we can review it quickly.

3. 03

   We review and respond

   We confirm eligibility and, where approved, process the refund to your original payment method via Stripe.

Timescales

We aim to acknowledge refund requests within 5 working days and to process approved refunds within 14 days. Once processed, your bank or card issuer may take a few additional days to show the funds. If you are unhappy with a refund decision, you can escalate through our Complaints Procedure.