Regulatory & Compliance Information

Company Identity

TrueDeed is operated by TrueDeed Ltd, a company registered in England and Wales under company number 17481772, with its registered office at 61 Bridge Street, Kington, United Kingdom, HR5 3DJ.

Regulatory Bodies & Redress

TrueDeed is a technology platform connecting consumers with property professionals. The bodies most relevant to our service and the professionals who use it include:

Note: estate-agency and financial-services activities are regulated differently. Where a professional you engage is independently regulated (for example, a RICS surveyor or an FCA-authorised mortgage broker), their own regulator and redress route apply.

Anti-Money Laundering Controls

We operate anti-money-laundering controls in line with the Money Laundering Regulations 2017. Details of our obligations and customer due-diligence approach are set out in our Anti-Money Laundering Policy.

Complaints & Escalation

If something has gone wrong, please tell us first via our Complaints Procedure. If we cannot resolve your complaint, you may be able to escalate to the relevant redress scheme or regulator listed above.