Regulatory & Compliance Information

Last updated: 16 June 2026

This page is drafted for clarity and is pending final review by Britestate’s legal team. The applicable regulators, redress-scheme memberships, and registration numbers must be confirmed before publication — do not assert membership of a scheme that has not been verified.

Company Identity

Britestate is operated by Britestate Ltd, a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].

Regulatory Bodies & Redress

Britestate is a technology platform connecting consumers with property professionals. The bodies most relevant to our service and the professionals who use it include:

Information Commissioner's Office (ICO)

Data protection and privacy.

Trading Standards

Consumer protection and fair trading.

Property redress scheme

Independent redress for property complaints. [Confirm membership.]

HMRC

Anti-money-laundering supervision (see below).

Note: estate-agency and financial-services activities are regulated differently. Where a professional you engage is independently regulated (for example, a RICS surveyor or an FCA-authorised mortgage broker), their own regulator and redress route apply.

AML Supervision

We operate anti-money-laundering controls in line with the Money Laundering Regulations 2017. Details of our obligations and customer due-diligence approach are set out in our Anti-Money Laundering Policy. [Confirm HMRC AML registration status and number before publication.]

Complaints & Escalation

If something has gone wrong, please tell us first via our Complaints Procedure. If we cannot resolve your complaint, you may be able to escalate to the relevant redress scheme or regulator listed above.